Effective from 1 October 2026

These Terms and Conditions apply to Revive memberships and Recover programmes supplied by Surrey Cryo Limited, trading as Revive Health & Wellness and Revive Wellness Centre, Company Number 13917206.

Our centre is located at:

Unit 16, Horizon Business Village
Brooklands Road
Weybridge
Surrey
KT13 0TJ

Registered office: 36 Mayfield Road, Weybridge, KT13 8XB.

In these terms, “Revive”, “we”, “us” and “our” mean Surrey Cryo Limited.

Our current membership and pricing information is available on the Revive website.

These terms should be read alongside our general Terms of Use, Privacy Policy, Sales & Refund Policy and any relevant health screening, consent or therapy-specific waiver.

PART A — TERMS APPLYING TO ALL REVIVE MEMBERS AND RECOVER CLIENTS

1. About Revive

Revive is a non-clinical wellness and recovery centre.

Our services are intended to support general wellbeing, recovery and healthy routines. They are not provided as medical diagnosis, prescription or treatment and do not replace advice from an appropriately qualified healthcare professional.

Participation in some therapies is subject to health screening, contraindication checks, consent forms or therapy-specific waivers.

Individual responses vary and no particular outcome or result can be guaranteed.

2. Booking appointments

Appointments should be booked in advance through the Revive website, Momence app, by telephone or directly with the Revive team.

Bookings are subject to availability.

Membership or Recover credits are deducted according to the credit value of the therapy booked.

The current therapy credit values are shown on our website and Membership Information page.

3. Cancelling or changing an appointment

Revive Members and Recover clients may cancel or reschedule an appointment without losing their credits provided at least 4 hours' notice is given.

Where less than 4 hours' notice is given, the credits associated with the appointment may be deducted from the account.

A missed appointment or no-show will normally be treated as a late cancellation and the relevant credits will be deducted.

We understand that genuine emergencies happen. Revive may waive a late cancellation charge where we consider it reasonable to do so.

4. Therapy availability

Membership and Recover provide access to Revive's current core therapy menu using credits.

Availability of individual treatments remains subject to:

• appointment availability;

• appropriate health screening;

• equipment availability;

• maintenance or temporary closure;

• contraindications or safety considerations; and

• any legal, regulatory or supplier restrictions.

Revive may occasionally introduce, remove or change a therapy or its credit value as the centre and our technology evolve.

Where a change would materially affect the value of an existing membership, we will provide reasonable advance notice and discuss appropriate options with affected members.

5. Your health and safety

Members are responsible for providing accurate information during health screening and for informing Revive of any material change in their health or circumstances that could affect whether a therapy is suitable.

Revive may decline, postpone or discontinue a therapy where our team reasonably believes it would not be appropriate or safe to proceed.

This decision does not constitute medical advice.

PART B — REVIVEXX MEMBERSHIPS

6. Revive Membership options

Current memberships are:

MembershipMonthly creditsMonthly priceRevive22£30Revive1010£140Revive2020£240Revive3030£330Revive5050£440Revive7575£550Revive125125£750

Revive may introduce other membership options in future.

The price and credit allowance applying to your membership will be confirmed when you join.

7. Initial membership term

All new ReviveXX memberships have an initial 12-month minimum term starting on the agreed membership start date.

Your monthly membership price will not increase during that initial 12-month term.

Membership fees are payable monthly in advance using the payment method registered to your account.

8. What happens after 12 months?

At the end of the initial 12-month term, your membership will continue on a rolling monthly basis unless you cancel it.

No new 12-month commitment begins automatically.

You may cancel after the initial term by giving 30 days' notice.

You may also give cancellation notice before the minimum term has finished. Where valid notice is received at least 30 days before the end of the initial term, your membership can end when the 12-month commitment finishes.

9. Prices after your initial term

Your membership price is fixed throughout your initial 12-month term.

Once you have completed that term and moved onto a rolling membership, Revive may change the membership price.

We will provide advance written notice before any price increase takes effect.

If you do not wish to continue at the new price, you may cancel your rolling membership by giving the required notice.

10. Membership credits

Each Revive Membership gives you a monthly allowance of credits.

Credits may be used across Revive's core therapy menu according to the credit value of each therapy.

Your membership level determines how many credits you receive, not which core therapies you are permitted to access, subject always to health screening and availability.

11. Credit rollover

Unused standard ReviveXX membership credits roll over indefinitely while your membership remains active.

There is no routine monthly or 90-day expiry on standard ReviveXX credits.

Rolled-over credits may therefore be saved for periods when you wish to visit more frequently or use higher-credit therapies.

Standard membership credits remain available throughout your active membership and during any applicable cancellation notice period.

Unless Revive agrees otherwise, unused standard membership credits will expire when the membership finally ends.

Important

Promotional credits may have different expiry rules. Any different expiry will be clearly stated when the promotion is offered.

12. Credit top-ups

Active Revive Members may purchase additional credits.

The current standard top-up is:

10 additional credits — £150

Top-up credits remain on your account until they are used and do not expire simply because your normal monthly credit allocation renews.

Top-up credits also remain on the account if your underlying membership subsequently ends.

The therapies and credit values available when those credits are used will be those applicable at the time of booking.

13. Freezing your membership

Members within a 12-month ReviveXX membership may freeze their membership for between one and three months.

A freeze:

• normally requires 30 days' advance notice;

• may normally be used once during each membership year;

• pauses normal monthly membership payments;

• pauses the issue of new monthly credits; and

• extends the initial membership term by the same length of time as the freeze.

Membership benefits and membership credits cannot normally be used while the membership is frozen.

Existing credits remain safely on the account and become available again once the membership restarts.

Additional freezes may be agreed by Revive in exceptional circumstances.

14. Changing membership level

You may request to move from one ReviveXX membership to another.

When you move to a different ReviveXX membership:

a new 12-month minimum term starts from the date the new membership begins.

The current published price for the new membership will apply.

Any previous legacy, discounted, promotional or special membership price will end unless the specific promotion expressly states otherwise.

Your unused membership credits may be carried into the new membership.

Once changed, you do not have an automatic right to return to an earlier membership or historic price.

15. Revive75

Revive75 provides 75 credits each month shared between two named people.

A maximum of two named members may be attached to Revive75 at any one time.

Either named member may book eligible therapies and use credits from the shared credit balance.

One named person may be replaced by another by contacting the Revive team before the new person begins using the membership.

Any new named member must complete the appropriate registration, health screening and consent requirements.

The membership itself remains the responsibility of the person who entered into the membership agreement and is responsible for payment.

16. Revive125

Revive125 provides 125 monthly credits for fair-use sharing between up to five named people.

A maximum of five people may be actively named on the membership at any one time.

Named members may be changed by contacting Revive.

Any new named member must complete the relevant registration, health screening and consent requirements before using therapies.

Credits cannot be used by people who are not currently named on the membership.

The membership holder remains responsible for payment and administration of the membership.

17. Fair use

Shared memberships are intended for genuine personal, family or household-style use rather than resale or commercial use.

Membership credits must not be sold, advertised for resale or exchanged for cash.

Revive may investigate suspected commercial misuse and discuss the issue with the membership holder before taking action.

18. Changing or cancelling during the initial 12-month term

The initial 12-month commitment forms part of the membership price and agreement.

However, Revive recognises that significant life circumstances can change.

We will consider requests for early cancellation in circumstances such as:

• serious illness or injury that materially prevents use of Revive;

• permanent relocation at least 25 miles from the nearest Revive location; or

• another exceptional circumstance that Revive reasonably considers warrants early release.

We may request reasonable evidence.

Where early cancellation is agreed on compassionate or exceptional grounds, we will confirm any final payment and membership end date in writing.

Where a member wishes to leave during the minimum term for another reason, Revive may seek a reasonable and proportionate contribution towards any actual loss caused by early cancellation.

We will not automatically charge all remaining membership payments simply because the minimum term has not finished.

Any amount requested will take account of the circumstances, benefits already supplied and any losses Revive can reasonably avoid.

19. Failed payments

Members are responsible for ensuring their agreed membership payments can be collected.

If a payment fails, we may temporarily suspend use of the membership while the payment remains outstanding.

We will contact you and provide a reasonable opportunity to bring the account up to date before taking further action.

We will not impose an arbitrary fixed penalty unrelated to reasonable costs or losses arising from the missed payment.

PART C — RECOVER50, RECOVER100 AND RECOVER150

20. Recover

Recover is designed for a focused period of support rather than an ongoing monthly membership.

The current options are:

Recover optionCreditsValidityPriceRecover50503 months£700Recover1001003 months£1,200Recover1501503 months£1,500

21. Recover validity

Recover credits are available for three months from the agreed start date.

All Recover credits must normally be used within this period.

Unused Recover credits:

• do not roll beyond the three-month Recover period; and

• expire when the Recover period ends.

Recover is not automatically renewed.

At the end of three months, you may choose another Recover option, move onto Revive Membership or return to PAYG or packs.

22. Pausing Recover

Recover programmes are not normally pausable because they are specifically designed around a three-month period.

Where exceptional circumstances such as serious illness or injury prevent a client from using Recover, Revive may agree an extension or pause.

Any exception will be confirmed in writing.

23. Recover bookings

Recover clients receive the same 4-hour appointment cancellation window as Revive Members.

A late cancellation or no-show may result in the appropriate Recover credits being deducted.

PART D — LEGACY MEMBERS

24. Definition of a Legacy Member

A Legacy Member means a member who entered into a Revive membership before 1 October 2026 and who has not subsequently chosen to move onto a ReviveXX membership.

25. Existing Legacy Memberships

Legacy Members may remain on the membership, price and core commercial terms that applied to them before 1 October 2026, unless they voluntarily choose to move to a new ReviveXX membership.

This includes members who may still hold historic membership products such as Silver, Gold or Platinum.

Your specific Legacy Membership price, credit allocation and other existing commercial arrangements will be those recorded against your membership account and/or the membership terms applicable when you joined.

The introduction of ReviveXX does not automatically move a Legacy Member onto a new membership or new price.

26. General operational terms for Legacy Members

Legacy Members remain subject to Revive's current reasonable operational and safety rules, including:

• booking procedures;

• the 4-hour appointment cancellation period;

• health screening and consent requirements;

• client conduct requirements; and

• reasonable health and safety procedures.

These operational provisions do not remove or rewrite the core commercial benefits of a Legacy Membership.

Where a specific Legacy Membership commercial term conflicts with a ReviveXX commercial term, the Legacy Membership term takes precedence until the member voluntarily moves onto ReviveXX.

27. Moving from Legacy Membership to ReviveXX

A Legacy Member may voluntarily move onto a current ReviveXX membership.

When they do:

a new 12-month minimum term begins.

The current published price of the selected ReviveXX membership applies.

Any historic, legacy, discounted or promotional pricing attached to the old membership ends.

Any unused credits showing on the member's account at the point of transfer may be carried across to the new ReviveXX membership.

Those transferred credits then follow the ReviveXX credit rules.

Once a Legacy Member has moved onto ReviveXX, they cannot automatically return to their previous Legacy Membership or legacy price.

PART E — PROMOTIONS

28. Promotional memberships

Revive may occasionally offer promotional membership terms.

Any promotion may have specific conditions relating to:

• eligibility;

• promotional credits;

• expiry;

• purchase dates;

• membership start dates; or

• availability.

Where promotional terms differ from these general Terms and Conditions, the specific promotional terms will apply to that promotion.

The underlying ReviveXX membership will otherwise remain subject to these Terms.

29. Revive10 introductory promotion

Where the Revive10 launch promotion is offered and accepted:

Months 1–3: 20 credits are issued each month.

Months 4–12: the normal Revive10 allocation of 10 credits is issued each month.

During months 1–3:

• 10 credits each month are the member's normal Revive10 credits;

• the additional 10 credits are promotional credits;

• the standard 10 credits follow normal ReviveXX rollover rules; and

• unused promotional credits expire at the end of the month in which they are issued.

The promotional credits cannot be exchanged for cash.

If a member chooses to move to Revive20 or another ReviveXX membership after the promotional period, this begins a new 12-month minimum term at the current price of that membership.

PART F — STATUTORY CANCELLATION RIGHTS

30. 14-day cancellation period

Where you enter into your membership or Recover agreement online, by telephone or otherwise at a distance or away from our business premises, you may have a statutory right to cancel the contract within 14 days without giving a reason.

The cancellation period normally begins the day after the contract is entered into.

To cancel during this period, you must clearly tell Revive that you wish to cancel.

You may contact us by email or another clear written method.

31. Starting services during the 14-day period

You may ask Revive to begin providing services during your statutory cancellation period.

Where you expressly request this and subsequently cancel during the 14-day period, you may be required to pay a proportionate amount for services or benefits already supplied before cancellation.

Where a service has been fully performed during the cancellation period at your express request and the law permits your cancellation right to end, we will make this clear before the service is supplied.

Nothing in these Terms removes any statutory consumer rights that apply to you.

PART G — CONDUCT AND USE OF REVIVE

32. Member conduct

We want Revive to remain a welcoming and safe environment for clients and staff.

Members and guests are expected to behave respectfully towards staff, other clients and the premises.

Revive may suspend or terminate access where someone engages in:

• threatening or abusive behaviour;

• harassment;

• deliberate damage;

• unlawful behaviour;

• serious misuse of therapies or equipment; or

• persistent misuse of the booking system after appropriate warnings.

Except where immediate action is necessary for safety or because of serious misconduct, we will normally discuss concerns with the member before terminating access.

33. Termination by Revive

Revive may terminate an agreement where there has been a serious or persistent breach of these Terms.

Where termination is not caused by the member's breach, we will deal fairly with any unused payments or credits and any refund required by law.

Nothing in these Terms allows Revive to avoid responsibility where Revive itself has failed to provide services with reasonable care and skill or where consumer law provides a remedy.

PART H — DATA AND COMMUNICATIONS

34. Personal data

We process personal information in accordance with our Privacy Policy and applicable UK data protection law.

Information may be used where necessary to:

• administer memberships;

• manage bookings;

• take payments;

• maintain health screening and consent records;

• contact members about their membership or appointments; and

• comply with legal or regulatory obligations.

Marketing communications are separate from essential membership communications.

You may withdraw marketing consent or unsubscribe from marketing communications at any time.

PART I — GENERAL TERMS

35. Changes to these Terms

Revive may update these Terms where reasonably necessary, for example because of:

• changes in law or regulation;

• health and safety requirements;

• changes to our booking systems;

• clarification of wording; or

• reasonable operational changes.

We will not use this clause to remove significant contracted benefits or impose a material disadvantage on a member during their fixed minimum term without appropriate notice and, where required, consent or another reasonable remedy.

Material changes affecting existing members will be communicated in advance.

36. Our responsibility to you

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded.

Revive will provide its services with reasonable care and skill.

We are not responsible for losses caused by matters outside our reasonable control, but this does not affect your statutory consumer rights.

37. Complaints

If something has gone wrong, please speak to us.

Most membership issues can be resolved quickly by the Revive team.

You can contact us at:

info@revivecryo.co.uk
01932 502291

or speak directly to the team at the centre.

38. Governing law

These Terms are governed by the laws of England and Wales.

Nothing in these Terms removes any mandatory consumer rights or legal protections that apply to you.

39. Contact details

Surrey Cryo Limited
trading as Revive Health & Wellness / Revive Wellness Centre

Company Number: 13917206
VAT Registration: GB415618991

Centre:

Unit 16, Horizon Business Village
Brooklands Road
Weybridge
Surrey
KT13 0TJ

Registered office:

36 Mayfield Road
Weybridge
KT13 8XB

Email: info@revivecryo.co.uk
Telephone: 01932 502291

The legal company details above match Revive's current published company information.